Extremely happy with my purchase.They have great quality products.
Real people who i can rely on, fast deliveries and accommodating prices.
Recently I purchased the Brendan Power Rocker Recliner for my grandma. She feels very relaxed and comfortable when sitting in it. Thank you so much Jennifer Furniture.
Reading the negative reviews, I felt I had to post my positive experience. The salesman was knowledgeable and friendly. I purchased to sets of living room recliners one with a pull out bed. The furniture is beautiful and seems well made. I did have an issue at about month 14 where a piece of metal snapped. I purchased the extended warranty, the technician dispatched indicated that they had never seen this issue before and that while it wasn't covered by the service contract I should contact Jennifer Convertibles. I contacted them and even though I was over my 1 year manufacturer defects warranty they agreed to cover it with me just having to calmly and rationally explaining the situation. I understand sometimes manufacturer defects occur, if they would not have covered it I would have been very upset. Based on my experience I would be returning when I need more furniture.
NEVER PURCHASE FURNITURE FROM THIS PLACE. Nothing but a headache. We made a big purchase in the beginning of June of floor samples and new furniture and still haven't received everything we ordered. First it took a while for the sales people to send pictures of floor samples we purchased. When furniture arrived there was a coffee table missing installers broke a leg on the dining room table. 3rd time the delivery showed up and we thought it was the last one they sent a defective Coffee table and they said they'll send another one. It is now the end of august and we haven't even received a phone call as to when that table will arrive. Their customer service is simply a disaster. I had to call every time to follow up not the other way around which is ridiculous since we're paying thousands of dollars for everything we ordered. I STRONGLY ADVISE ANYONE TO STAY AWAY FROM THIS STORE.
Jennifer Convertibles is a US Furniture Store based in Holmdel, New Jersey. Jennifer Convertibles is located at 2101 NJ-35, Holmdel, NJ 07733, USA.
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