The products are great however one week after paying close to $200 in the store, with no explanation/expectations of additional charges added to my bill, an additional $197 appeared on my bill. The customer associate did Not tell me about additional "one time charges" nor did he tell me he was adding insurance to my plan. I was not asked or informed of these extra charges. The associate made his sale and was not honest about additional charges that appeared on my bill a week later.
not only were they written by us, they were asked to be written from our managers at the time. The management team pleaded with us to write these to the point where one day I remember calling my manager to ask about a daily operations question WHICH HE REPLIED "whether or not I wrote the review yet"
I also can vouch that the items and accessories in the stores don't have price tags for a reason!!! make sure you ask the staff what the item cost before you bring it up. we were taught to "bundle them in, with the more they brought up to the desk" they are extremely high priced!
Amazing staff. I thought in this day in age the human element and genuine customer service was gone, boy was I wrong. I had all 4 representatives helping me at once. Making sure that I was fully satisfied with my phone and tablet. They also got me a better bundle for my home. I love this store !
Great customer service!
I wrote this about 4 days ago, and someone had it deleted but i think this is very important and people should know the truth! I promise you that these statements are very accurate.
If you don't believe me, call up each location and ask what the salesman names are, I guarantee you that you will find their names somewhere below this comment.
WORD TO THE WISE......BE VERY CAREFUL WITH THE WIRELESS EXPERIENCE.
These guys are the most helpful bunch of people you would want to interact with. Jay and Cole are so nice and always make sure i am always taken care of before i leave
As a former employee, let me first start off with saying that these reviews were written by the staff!
At T Authorized Retailer is a US Electronics Store based in Holmdel, New Jersey. At T Authorized Retailer is located at 2103 NJ-35, Holmdel, NJ 07733, USA.
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